The OGS Guarantee
At OGS, our goal is to have happy customers enjoying great tasting
food from the Pacific Northwest. We work hard to make sure our products
arrive to your kitchen counter in perfect condition. So, in our
spare time, we laboratory tested all the ways that could damage
an OGS shipment. Our current list is as follows:
1. Never leave a box of our products in our car while we go surfing
at the beach
2. Never build a bike ramp using a box of preserves
3. Dont use a box of products as a stepping stool to load
kayaks on top of the car
4. Dont open a jar for a midnight feeding frenzy and leave
the opened jar sitting on the counter all night (open jars must
live in the fridge)
However, if for any reason you are not 100% satisfied with our products,
just send them back and we will be happy to exchange or refund the
product back for you.
How to get a hold of OGS
We know our customers are a source of great ideas. Do you know of
a store OGS should be in? Do you have a suggestion for a new recipe?
Want to tell us how much you enjoyed our food at last nights
party? Want to go kiteboarding or kayaking (just kidding-well, sorta.)
We are in the office, most of the time, Monday through Friday 8:00am
to 4:00 pm and looking for any reason to talk on the phone or read
an email. On Thursdays and Fridays we are out doing deliveries,
but you can still catch us sitting at our desk.
The best way to contact us is via email at:
or you can call us by phone 541.386.5600.
Rather write a handwritten letter? We like those too. Send letters
P.O. Box 207, Hood River, OR 97031
Returning a package or wishing to stop by? You can find us at 508
Oak Avenue, Suite 400, Hood River, OR 97031.
Because of our schedule here in the office and a desire to keep
our products from spending the weekend in a warehouse or on a truck,
as a general rule we ship Monday through Wednesday and work to get
all orders out one to two days of receiving the order. However,
we understand the need for last minute deliveries (forgot your mother-in-laws
birthday, youre worried you are going to get fired for playing
hookie last week and want to impress your boss, you cant sleep
until you get more Strawberry Pinot Noir Fruit Spread, etc.) in
light of these and many more emergencies, we are happy to ship overnight
or priority through UPS.
If you find yourself, pacing at night with cravings for your OGS
order, and need an update on where your order is-give us a call.
We will be happy to track your order.
Of course, we have had many offers of peoples first born for
more of our preserves, but we prefer and can only accept Visa and
We hate spam. There is nothing worse than seeing the new mail message
pop up on your tool bar, getting all excited, and then finding out
that its a spam email from a random store or someone trying
to sell you something that will increase/decrease some part of your
body. Because we value our customers, we will not share your email
or personal information with anyone.
In addition, we also understand the responsibility that comes with
people giving us their personal information. We have gone through
great lengths to ensure that all personal information is transferred
through a secure server and will never be shared with additional
How can I learn more about Columbia Gorge?
Our products are just the beginning of a long list of great things
here in the Columbia Gorge. While I could go on for hours telling
you about the great views, trails, waterfalls and places to enjoy
wind sports, our chamber does an excellent job. To learn more go
If you have already called them, and are still looking for an even
more inside scoop, give us a holler.